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Feedback from our clients

We always encourage comments from our customers

Leon Coppola - First Image Design

"I would just like to say thanks for helping me with my replacement hard drive fault last week, within a very tight timeframe you went out your way (on your day off!) to make sure I had the machine back for when I needed it, keeping me informed with the progress all the way whilst also recommending a great solution going forward.

I shall not hesitate in recommending your services to other business owners in need of your services."

Dawn Owen - BodyKraft

"Reuben and his team are great to deal with, they do not talk at you in ‘IT Cloud Speak’ and are very patient and understanding when dealing with, er, the more technically challenged people on our team!

It goes without saying that I am most impressed with the service received from IT-Works and would highly recommend them to businesses of all sizes!"

Read a case study about the BodyKraft project > 

Popinder Kaur - The Haven

“The Haven has worked closely with IT-Works for a number of years. Having tested their expertise, knowledge and support, we had no hesitation in signing a support agreement with IT-Works.”

“Reuben Bannister was introduced to the Haven by a very satisfied customer. We were going through a review of the ICT Function and were not getting what we wanted and needed from the support provider we had. We needed someone who was responsive, easy to work with and someone who would look for cost effective solutions for our ongoing ICT needs. Now we recommend IT-Works to others. We have now also extended the support to also manage our website. We now rely on IT-Works to help support us with our ongoing development of ICT.”

“With so many ICT companies trying to sell their services, it is difficult to find someone reliable, honest and truly customer focused within the ICT field.”

Jackie Casey - Success Train

"Reuben has supplied Success Train for over two years with hardware, software and IT services.

Whilst many of our systems had been previously set up, Reuben has guided and moved our system to the Cloud at the same time as helping us to streamline how we do things.

Not unlike any other IT provider you might be thinking, however, Reuben has taken his time to provide explanation of why we need to do things and how it will work better for us. He has helped us to work more efficiently and make use of available technology of which we wouldn’t have known about or known where to start.

He understands our business and the way that we work, and he is always prompt to respond to any challenges or needs that we have whether it is software and hardware related.

From a new piece of kit to complex systems, IT-Works know about IT and the Cloud, they look after us and are now looking after some of our clients and business associates.

We will continue to recommend them."

Sevvy Hasan - King Will's Wills Ltd

"I’d like to thank Reuben for his help over the last 12 months.

I always seemed to be having problems with my laptop, whether it was the slow speed, not connecting to other wireless devices or applications just not running the way that they should.

I took out a maintenance agreement with Reuben for a nominal monthly fee and which gave me unlimited live support. I think Reuben lost out on that one though as in the first month alone, based on other pay as you go support services, I probably used a year’s worth of value in the first month.

Within a few months though, all the problems had been resolved apart from the slow speed. Reuben recommended that I upgrade my hard drive to a solid state one which was not only more robust but would give me instant access to all my files. I did this a couple of months ago and the laptop is working great now, even for me who likes everything done yesterday.

What Reuben (and Leif) don’t know, probably isn’t worth knowing, if you’re having any problems with your IT, I’d have no hesitation in recommending them."

Ruth Holt - Baynton Services Ltd

"I would like to commend your prompt and effective service in dealing with my recent internet problems. It is a joy being once more able to browse the web without the aggravation and frustration of a multitude of pop-ups and constant page-freeze. Having twice lugged my PC to shops, been unable to work for several days in its absence and paid for work which did not solve the problem. I was more than pleased that you were able to diagnose and solve the issue remotely within an hour. Having taken up a service contract with you I now feel far more secure, as I depend upon my computer to earn my living and cannot afford the risk of virus infections when I am regularly exchanging data with clients via emailed files.

Also, the new telephone filter socket which Leif came out and fitted, along with the new plug adaptors, has greatly enhanced the speed of my broadband download and the quality of my internet TV streaming.

It is both a pleasure and a comfort knowing that a prompt, courteous and efficient service is just a 'phone call or email away', and I would recommend you and your company to anyone."

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